Frequently asked questions

Domestic:

Most pendants take 2 - 3 days to ship (sorting and packing of orders)custom orders take 4 - 6 weeks to custom design, after jewelry is made we will ship it according to the method chosen at the time of placing the order. Choosing Standard shipping will be shipped via USPS Priority mailing, which will take approximately 4 - 8 business days to arrive. 

Your tracking number will be sent automatically through a confirmation email. **Please allow 48 hours before checking the status of your shipment as the system requires some time to update.

International:

For international orders you can select either of the following options:

USPS International Priority (10-18 days Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*

Yes. We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed. This is to avoid confusion and error in our records. Kindly email us ASAP with your order number and concern at (theiceshop@yahoo.com)

Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag.  Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry.

Gently clean your gold jewelry with a soft polishing cloth. Be sure not to over-polish jewelry.

No, our gold plated products are finished using the highest quality gold. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting products available.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within the hour during regular business hours. You may reach out to us directly at theiceshop@yahoo.com be sure to include your name, order number, and any other important information that will allow us to better serve your request.